Emperor Marble Limited - Terms and Conditions
In these conditions Emperor Marble is referred to as the Seller. Any customer
purchasing goods from the Seller is referred to as the Purchaser.


1.1 Any order received by the Seller from the Purchaser shall be accepted entirely at the
discretion of the Seller, and if so accepted, will only
be accepted upon these conditions (hereinafter referred to as “the Conditions”).

1.2 Each order which is so accepted shall constitute an individual legally binding contract between the Seller and the Purchaser and such contract is hereinafter referred to in these Conditions as “an Order”.


2.1 The price of the goods shall be that contained within the Seller’s current published price list on its website or, if different, the price contained within the quotation at the date of acceptance of the Order.

2.2 All prices contained within the Seller’s quotation are valid for 30 days only from the date shown on the quotation or until earlier acceptance by the Purchaser.

2.3 All published prices are inclusive of VAT but exclusive of delivery charges. Delivery
charges shall be separately itemised on the Seller’s quotation.

Payment of the purchase price in full is required at the time of acceptance of the Order by the Seller.

4.1 The goods will be delivered to the delivery address provided by the Purchaser. If delivery is unsuccessful due to either:

(i) An inaccurate or incomplete delivery address;
(ii) No-one being present to accept delivery; or
(iii) Inaccessibility;
then, once another delivery date is arranged, the Purchaser will be charged additional
delivery charges for each attempted redelivery.

4.2 Delivery of the goods is deemed to have taken place when the goods have been offloaded at the nearest accessible point to the delivery address, which in many cases will be the property kerbside. Delivery any closer to the property will be at the driver’s discretions.

4.3 Risk of damage to or loss of the goods shall pass to the Purchaser upon delivery.

All goods supplied by the Seller are natural materials and are subject to natural and geological variations in markings, colour, texture, cracks and vents, which are beyond the control of the Seller.

Immediately after delivery and examination by the Purchaser of the goods, the Purchasers shall be responsible for moving the goods to a suitable indoor dry and frost-free area of storage. The Seller accepts no liability for goods improperly stored or handled.

The Seller recommends that the Purchaser employ only the services of a qualified and experienced Tiler in the storage, handling, laying and sealing of all natural stone floor tiles. The Seller also recommends that the Purchaser use a good quality flexible adhesive and grout. Natural stone tiles need to be sealed using a good quality and recognized brand sealant.

8.1 Where the Purchaser notifies the Seller of any defect, damage or material difference in specification, the Purchaser shall afford the Seller the opportunity to inspect the goods and to replace at the Seller’s cost damaged, defective or non- compliant goods, or to refund to the Purchaser the price of the damaged, defective or non-compliant goods (or a proportionate part thereof).

8.2 Where the Purchaser wishes to return the goods to the Seller, the Seller shall accept return of the goods subject to the following:

8.2.1 Notification being given by the Purchaser to the Seller within 7 working days of delivery of the goods;

8.2.2 The goods being returned by the Purchaser to the Seller in the same condition that they were received by the Purchaser;

8.2.3 Should the Seller accept the wish of the Purchaser to return the goods after the initial 7 working day period, payment by the Purchaser to the Seller of a Handling Charge of 30% of the price of the goods applies; 8.2.4 Payment by the Purchaser of the costs of carriage of the goods from the Seller to the purchaser and again from the Purchaser to the Seller.

8.2.5 Refunds will be made within 30 days of receiving notification and return of goods in same condition to our premises that the Purchaser wishes to return the goods to the Seller.

8.3 The Seller shall accept no liability in respect of any defect or damage arising from fair wear and tear, willful damage, negligence, Up normal working conditions, defective or poor installation, miss-use or alteration or repairs of the goods (unless undertaken by the Seller).